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FAQ´s

Customer service

You want to work with our high quality machines without problems and with no delay? Have you got technical questions concerning our products?
You need "First aid" sometimes?

It may happen that your system gives an "error message", you will find help for the most frequent questions in two categories:

Kategorie 1: Materialbearbeitung - Mögliche Fehler
Operating system
 
No access to machine

Date: January 2008

Your computer has only one USB-port

A USB-adapter for a serial interface (RS232 or also called COM-port) is a fast remedy:

  • Buy adapter, connect it and instal the driver according to instructions.

  • In most cases a COM-port with high number is generated (e.g. COM7). Our program, however, can  communicate only with COM-ports N° 1-4.

  • You must change the number of the COM-port in your operating system. Depending on the version of your operating system, the proceedings may differ. Please consult your PC-manual.


You can also setup a serial port by a PCMCIA plug-in card.

 
 
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