Hotline - MAXcomputer GmbH - www.max-computer.de

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Hotline

Customer service
What you need to know

Date: August 2007

We understand by Hotline a communication with our customers, when there are questions and problems. They can refer to orders or enquiries (order-hotline) or after purchase and shipment (technical hotline).
When you need technical support it is best you are sitting near the system switched on while calling.
Our Hotline is available on weekdays from 10 - 13 and 15 - 17

The different hotlines:

Order-Hotline


  • Questions on company

  • Orders

  • General enquiries

  • Delivery dates

  • Terms of payment


Switchboard -Telephone + Fax + eMail-address:


Tel: 0049 (0)7084 - 7600
FAX: 0049 (0)7084 - 5481
eMail:

Technical Hotline

  • Questions about nccad

  • Questions about nc

  • Questions about installation of software

  • Questions about hardware

  • Questions about data/material

  • Problems with operating and application

For helping yourself see FAQs

The access to the Hotline is notified with delivery by us - or our dealers resp. OEM-partners.

Explanations concerning our technical hotline....

Since 2007 there are different forms of technical support hotline. This is due to the great variety of products, systems and marketing ways. Often the dealers or OEM-partners support the systems and with it the hotline. Also our customers have changed in the course of the years. Therefore we differentiate between telephone hotline and e-mail hotline.
You will find the valid form of hotline in the product desciption. Inside the installed software nccad
or nc you will find our hotline conditions and addresses under Help/Hotline. In some cases our dealers will tell them.

For helping yourself see FAQs

 
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