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Date: May 2021
When you need technical support it is best you are sitting near the system switched on while calling.
Our Hotline is available on Monday - Thursday from 8 - 9 and 14 - 15
Please understand that even then it may happen that our experts are not available.Friday from 8 - 9
Enquiries about your order
Questions on company
Orders
General enquiries
Delivery dates
Terms of payment
Switchboard -Telephone + Fax + eMail-address:
Technical Hotline
Questions about nccad
Questions about nc
Questions about installation of software
Questions about hardware
Questions about data/material
Problems with operating and application
For helping yourself see FAQs
The access to the Hotline is notified with delivery by us - or our dealers resp. OEM-partners.
Since 2007 there are different forms of technical support hotline. This is due to the great variety of products, systems and marketing ways. Often the dealers or OEM-partners support the systems and with it the hotline. Also our customers have changed in the course of the years. Therefore we differentiate between telephone hotline and e-mail hotline.
You will find the valid form of hotline in the product desciption. Inside the installed software nccad or nc you will find our hotline conditions and addresses under Help/Hotline. In some cases our dealers will tell them.
For helping yourself see FAQs